Frequently Asked Questions
Everything you need to know about your Nucery experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain accessories like earrings are final sale.
How do I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What materials do you use for your jewelry?
Nucery uses high-quality materials including 18k gold plating over stainless steel and sterling silver to ensure durability, shine, and hypoallergenic properties.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your location.
How should I care for my Nucery pieces?
To maintain the longevity of your jewelry, we recommend avoiding contact with harsh chemicals, perfumes, and water. Store your pieces in the provided pouch when not in use.